Online booking terms

R GIRD PROPERTIES CC T/A Umhlanga Holidays
TERMS AND CONDITIONS OF OCCUPATION OF ACCOMMODATION

The guest acknowledges that the property is not owned by Umhlanga Holidays who has been given a Mandate by the owner to rent out the property and applies whereby the guest has the right to occupy the flat for the purpose of his/her holiday only. The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people shown on the booking correspondence and agrees not to:
• use the property for any illegal or immoral purposes and abide by the rules of the property
• to sub-let the property
• cause (nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to other occupants
• smoke or allow smoking in the property
• bring pets to the property.
Failure to comply with the requirements above will result in the agreement being terminated.

A 50% deposit will be taken at the time of booking. The remainder of the payment is due 1 week before arrival. If arrival is less than 4 weeks from booking the full payment is due when the booking is confirmed. Value Added Tax will be payable on the services ie. commission, cleaning, repairs and replacement. No keys will be handed over until the full payment has been received.

The Guests will pay a refundable damages deposit stated in the booking correspondence to Umhlanga Holidays and the preferred method of payment is either by EFT or cash. Umhlanga Holidays has no Credit Card facilities. The damages deposit will be refunded without interest to the Guests within 21 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by Umhlanga Holidays on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

If a cancellation is received within 4 weeks of the start date of the booking, payment in full is due, unless the property is re-let for the period. Should the property be re-let for a reduced fee or period, the guest will be liable to pay the difference between the original agreed payment and the reduced fee for the re-let. Should the property be re-let in full the payment will be refunded but the booking fee charge of 450 ZAR will be forfeited.

The property will be available for occupation from 2.00 pm on the date of arrival unless a separate agreement is reached. The way in which the keys will be delivered or collected will be stipulated on the Booking Form or will be agreed when the final payment is received. The property shall be vacated by 9:30 a.m. on the departure date unless a separate agreement is reached. Keys will be returned in accordance with arrangements made when the keys are provided.

The properties are non smoking and shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. An excess cleaning charge will be applied should it be required.

The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property. Once the guests have taken occupation the onus is on them to ensure that the property is looked after and secure and
when damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Landlord against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.

It is the responsibility of the guests to check the inventory on arrival and that any breakages during the occupancy are reported to the agents and replaced before departure.The guest will notify Umhlanga Holidays of any repairs which become necessary and allow the access to carry out repairs.

If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest will be informed as soon as possible. The guest will be offered similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. Umhlanga Holidays liability is limited to monies paid to date.

The guest agrees to these Terms and Conditions and agrees to complete and sign a Client Details Form which will be sent to them with the Booking Form and to return the completed form to Umhlanga Holidays.